Finance and Administrative Services
Emergency Medical Services Billing
Brevard County utilizes a third-party billing company, Change Healthcare. Customers are asked to contact Change Healthcare utilizing at the number listed on your bill or by calling (866) 277-6146.
To pay your bill online please go to https://PerYourHealth.com .
Please note, once you enter your account number, you will be redirected to One Healthcare ID for authentication./p>
To contact Brevard County Fire Rescue directly for EMS Billing concerns please email EMSBilling@BrevardFL.gov or by calling (321) 633-2056 and select Option 1.
Please note Brevard County Fire Rescue staff cannot accept payment over the phone or, on our website. Our administrative offices do not have access to your account but, we are happy to assist if you are having issues that are not being rectified by either your insurance company or Change Healthcare.
Frequently Asked Questions
Can I pay my bill on the Brevard County website?
No. Unfortunately, Brevard County Fire Rescue does not have the means to accept any payment in person or on our County owned websites. All transactions must be through Change Healthcare
How can I provide my insurance information as there seems to be no insurance claims applied to my account?
Customers may submit their insurance information phone by calling (866) 277-6146 or online by going to https://PerYourHealth.com
How can I pay my bill if I can’t get through on the phone or online?
We apologize for the extended wait times and are working with our vendor to improve customer service times.
What if Change Healthcare phone system does not recognize your account information on the bill they provided?
You may call or email your Brevard County Fire Rescue Finance Office by emailing EMSBilling@BrevardFL.gov or by calling (321) 633-2056 and select Option 1.
Who is Change Healthcare?
Change Healthcare acquired by Optum Health in 2022, is a subsidiary of United Health Group. In early 2024, Change Healthcare experienced a cyber-attack/ransomware event which resulted in an immediate shutdown of all communications. Systems have been recently restored after rebuilding their entire platform and receiving multiple certifications and attestation.
Unfortunately, Brevard County Fire is still unable to access Change Healthcare’s portals to assist customers. This includes the inability to access, download or review any of the ambulance invoices generated or, update any insurance information.
With this said, Brevard County Fire Rescue is committed to ensuring superior customer service. You may elect to contact Brevard County Fire Rescue by emailing EMSBilling@BrevardFL.gov or by calling (321) 633-2056 and select Option 1. Please note, while we have allocated dedicated call takers, wait times may be longer than anticipated.
How can a law firm obtain a copy of patient billing?
All legal requests must utilize https://ChartSwap.com
What is HIPAA (Health Insurance Portability and Accountability Act of 1996 )?
HIPAA establishes standards to protect patients' medical records and other personal health information. This includes information that identifies an individual and is maintained or exchanged electronically or in hard copy.